Refund Policy

Last Updated: October 26, 2023

At Nector Hospital, we are committed to providing quality healthcare services. We understand that situations may arise where a refund is necessary. This Refund Policy outlines our procedures and guidelines for processing refunds for our services.

1. General Principles

Nector Hospital strives to ensure fair and transparent billing practices. Refunds are typically considered in cases of:

• Overpayment: When a payment exceeds the actual cost of services.
• Service Cancellation: When a service is canceled by the hospital prior to being provided.
• Inaccurate Billing: When there is a documented error in the charges.

Refunds will not be provided in cases where services have been fully rendered, or if a patient changes their mind after receiving the service, unless stated specifically in clause 2.

2. Specific Refund Scenarios

• Overpayment of Medical Bills:
  • If you have overpaid for your medical services, we will refund the excess amount.
  • You will need to provide proof of payment and details of the overpaid amount.
  • Refunds will be processed using the original payment method, wherever possible.
• Cancellation of Scheduled Procedures:
  • If a scheduled procedure or appointment is canceled by Nector Hospital before it is provided, a full refund will be issued if you have already made a payment.
  • We will notify you as soon as possible in case of any service cancellation.
  • Refunds will be processed within 7 to 14 working days of the cancellation.
• Incorrect Billing or Service Not Rendered:
  • If you are charged for services that you did not receive, or if there are errors in your bill, please notify our billing department immediately.
  • We will investigate your complaint and process any refund within 7 to 14 working days of confirmation.
• Packages and Prepaid Services:
  • For prepaid packages or services, cancellation and refund policies will be specified at the time of purchase.
  • Refunds will be processed in accordance with the terms and conditions of the specific package.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our billing department at the email or phone number provided below.
2. Provide detailed information regarding your situation including date of service, receipt of payment, your patient id and reason for refund request.
3. Attach necessary supporting documents, such as payment receipts, copy of bills, and/or other relevant evidence.

4. Refund Processing Time

Refunds will generally be processed within 7 to 14 business days after all necessary information has been received and your case has been reviewed.

5. Method of Refund

Whenever possible, refunds will be processed using the same method as the original payment. If this is not possible, alternative arrangements may be made with mutual agreement from all parties involved. Refund options will be confirmed with you before refund processing is initiated.

6. Exceptions

In cases where a refund is not possible due to specific service policies, we will clearly communicate our reasoning with you and explain why a refund cannot be provided.

7. Changes to This Refund Policy

We may update this Refund Policy periodically to reflect changes in our practices. We will post any changes on our website and update the "Last Updated" date at the beginning of this policy. Please review this policy regularly for any updates.