Privacy Policy

Privacy Policy

Last Updated: October 26, 2023

At Nector Hospital, we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you access our services, visit our premises, or use our website (https://www.nectorhospital.com/). We encourage you to read this policy carefully to understand our practices.

1. Introduction

Nector Hospital, located at Narmada, Laxmi Industrial Premises CSL, 1, Pokhran Rd, Jay Jaywanti Society, Vartak Nagar, Thane West, Thane, Maharashtra 400606, (referred to as "Nector Hospital," "we," "us," or "our") values your trust and is dedicated to handling your personal information with the utmost care. This policy applies to all individuals who interact with Nector Hospital, including but not limited to patients, visitors, website users, and job applicants.

2. Information We Collect

We collect various types of information, which may include:

  • Personal Information:
    • Contact Information: Name, address, email address, phone number, emergency contact information.
    • Demographic Information: Date of birth, gender, marital status, nationality, religion, ethnicity.
    • Medical Information: Medical history, diagnoses, treatments, medications, allergies, laboratory results, imaging reports, genetic information, immunization records, and other health-related details.
    • Insurance Information: Insurance policy details, coverage information, and billing information.
    • Payment Information: Credit/debit card details, bank account details, and payment history (processed through secure channels).
    • Identification Information: Government-issued identification numbers (e.g., Aadhaar card, PAN card), for verification purposes.
    • Family Information: Information about your family members relevant to your care.
  • Website Usage Information:
    • Log Data: IP addresses, browser type, operating system, access times, pages viewed, and referring URLs.
    • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior on our website to improve functionality and personalize your experience.
  • Other Information:
    • CCTV Surveillance: For security and safety purposes, we may use CCTV cameras in our premises.
    • Call Recordings: Phone conversations with our staff may be recorded for training and quality purposes.
    • Feedback and Surveys: Information you provide through feedback forms, surveys, or other communication channels.

3. How We Use Your Information

We use your information for various purposes, including:

  • Providing Healthcare Services:
    • To diagnose, treat, and manage your medical conditions.
    • To maintain your medical records and track your health progress.
    • To communicate with you and your healthcare providers about your treatment.
    • To manage referrals, appointments, and admissions.
    • To ensure the continuity of care and improve clinical outcomes.
  • Administrative Purposes:
    • To manage billing, payment processing, and insurance claims.
    • To manage our facility operations and maintain a safe environment.
    • To process your requests and respond to your inquiries.
    • To verify your identity and eligibility for services.
    • To conduct research, analysis, and quality improvement activities. (De-identified when used for these purposes)
  • Website and Service Improvement:
    • To monitor and analyze website traffic and usage patterns.
    • To improve the functionality and user experience of our website and services.
    • To personalize your experience on our website.
  • Compliance and Legal Obligations:
    • To comply with applicable laws, regulations, and legal processes.
    • To respond to legal requests or investigations.
    • To protect our rights and property.
  • Communication and Marketing:
    • To send you health-related information, appointment reminders, and updates about our services (with your consent, where required).
    • To send you marketing communications about services and offers that may interest you (only with your explicit consent).

4. How We Share Your Information

We may share your information in the following circumstances:

  • Healthcare Professionals: With your treating physicians, nurses, and other healthcare staff involved in your care.
  • Insurance Providers: With your insurance company for billing and claims processing.
  • Third-Party Service Providers: With service providers who assist us with billing, IT support, data processing, security, and other services. We ensure these providers have confidentiality agreements in place and are compliant with applicable data protection laws.
  • Regulatory Bodies and Legal Authorities: When required by law, court order, or other legal process.
  • Other Healthcare Facilities: For referrals to other specialists or hospitals, or when required to transfer medical records.
  • With your Consent: We will not share your personal information with other third parties without your consent, unless as described in this policy or required by law.

5. Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your personal information from unauthorized access, use, or disclosure. These safeguards include:

  • Secure Servers and Networks: We use secure servers and networks to store and transmit your information.
  • Encryption: We use encryption technologies to protect sensitive information during transmission and storage.
  • Access Controls: We limit access to your information to authorized personnel on a need-to-know basis.
  • Regular Security Audits: We conduct regular security audits and assessments to ensure the effectiveness of our security measures.
  • Staff Training: Our staff receives regular training on data privacy and security best practices.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, and for archival purposes where permitted. The specific retention period depends on the nature of the information and the purposes for which it is processed.

7. Your Rights

You have certain rights regarding your personal information. These rights may vary depending on applicable data protection laws, but typically include:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions and limitations as per the legal jurisdiction.
  • Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
  • Objection: You have the right to object to the processing of your personal information in certain situations.
  • Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
  • Data Portability: You may have the right to receive your personal data in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller
  • Complaints: If you believe that we have violated your privacy rights, you have the right to lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the beginning of this policy. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Nector Hospital
Narmada, Laxmi Industrial Premises CSL, 1, Pokhran Rd, Jay Jaywanti Society, Vartak Nagar,
Thane West, Thane, Maharashtra 400606
Email: contact@nectorhospital.com
Contact No: 7700973300
Contact No: 9969645007
Contact No: 02246073300
Contact No: 02246073311
Website URL: https://www.nectorhospital.com/